Terms of Service
Please read these terms carefully before using our software ecosystem. By using Crafted, you agree to these conditions below.
These Terms of Service (EULA) govern your use of AI Agents developed by Crafted.
1. Usage License
Crafted grants you a non-exclusive, non-transferable, revocable license to use the Apps for personal, non-commercial purposes.
2. User Conduct
You agree not to misuse the Apps, attempt unauthorized access, or use them for any illegal purpose.
3. Payments & Billing (Polar.sh)
Our payment processing and billing are handled by Polar.sh. By making a purchase or starting a subscription, you also agree to Polar's Terms of Service and Privacy Policy. Polar.sh serves as the merchant of record for all transactions.
Service Availability: (Last Update: January 2026) Please note that Crafted AI framework services are currently in staging mode and are not yet live for production use. During this period, we collect only customer information for waitlist purposes.
4. Refund Policy & Process
We aim for complete transparency regarding our billing. While we offer digital services that consume immediate AI compute resources, we recognize certain exceptions:
- Why we refund: Technical failures or service un-availability that prevent our service quality, duplicate billing, fraudulent billing, or if a service is demonstrably different from its description to keep our quality high. If in one of these cases we cancel subscription and refund the payment.
- How to request: Refunds and subscription cancellations are done if services are un-available or not hosted. If the case customer want to submit a request can visit our Support Portal within 7 days of the transaction manually
- Processing: Since billing is managed through Polar.sh, approved refunds are initiated immediately through their platform and typically reflect on your statement within 5-10 business days. You may contact with Polar.sh support team in order to get answer about your billing/refund questions.
- Trial Periods: We encourage using any available trial periods to ensure the service meets your needs before committing to a paid plan, currently we dont offer.
5. Limitation of Liability
To the fullest extent permitted by law, Crafted shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Apps. The software is provided "as is".
6. Subscription & Account Termination
You may cancel your subscription at any time through your account dashboard or the Polar.sh billing portal. Upon cancellation, you will retain access until the end of your current billing period. Polar.sh support team can do cancellations by having your customer information, order/subscription identification number with relation with them.
Why a subscription may be cancelled by us:
- Policy Violations: Breach of our usage terms, including unauthorized access or misuse of AI models.
- Abuse: Excessive resource consumption that impacts service stability for other users.
- Fraud: Suspicious payment activity or fraudulent account creation.
- Non-payment: Failure to settle outstanding balances after multiple renewal attempts.
- Service Distruption: If the case our services are not hosted, down to staging mode or having technicial issues
Need clarification on these terms?
Contact Our Team