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Multi-Agent AI

Declarative
Routing Agent

Intelligent multi-agent routing system powered by Crafted AI Framework. Declaratively define routing conditions and let AI seamlessly direct queries to the right specialist agents.

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94%
Routing Accuracy
< 2s
Response Time
85%
Automation Rate
4+
Agent Types

The Support Routing Challenge

Traditional customer support systems struggle to efficiently direct queries to the right specialists. Organizations face:

Single agents can't handle all query types effectively
Manual routing is slow and prone to human error
Customers get frustrated waiting for transfers
No visibility into routing decisions or logic
Difficult to add or modify routing rules
Poor scalability during peak periods

"I need a refund"

User query

Routed to Billing Agent(94% confidence)

"Refund processed successfully"

Resolved in 45 seconds

How Declarative Routing Works

Simple, transparent, and powerful agent orchestration

OnCondition

Route to an agent when specific conditions are met (keywords, intent, entity type)

If query contains 'refund' → route to Billing Agent

OnNoMatch

Handle queries that don't match any defined conditions

No conditions matched → route to General Support

OnComplete

Actions to take after an agent completes its task

Generate summary, gather feedback, close ticket

Handoff

Transfer conversation context between agents seamlessly

Transfer to Billing with full conversation history

Key Features

Powerful capabilities for intelligent routing

Intelligent Triage

AI-powered initial query analysis that routes users to the most appropriate specialist agent based on intent detection and context understanding.

Declarative Conditions

Define routing rules using simple conditional logic. No complex code needed - specify when each agent should handle requests.

Multi-Agent Orchestration

Coordinate multiple specialized agents that work together seamlessly, sharing context and transferring information intelligently.

Transparent Routing

Full visibility into routing decisions. See why each query was routed to a specific agent with confidence scores and reasoning.

Fallback Handling

Intelligent fallback mechanisms when routing conditions aren't met. Ensure no query goes unanswered with graceful degradation.

Real-time Analytics

Monitor agent performance, routing accuracy, and response quality with comprehensive dashboards and metrics.

Agent Types

Specialized agents working in coordination

Triage Agent

Entry point that analyzes incoming queries and determines the best specialist agent

  • Intent classification
  • Entity extraction
  • Context preservation
  • Priority routing

Billing Agent

Handles payments, invoices, refunds, and subscription management

  • Payment processing
  • Invoice generation
  • Refund workflows
  • Subscription updates

Technical Support

Resolves bugs, errors, setup issues, and technical troubleshooting

  • Error diagnostics
  • Step-by-step guidance
  • Log analysis
  • Issue escalation

General Support

Answers general inquiries and provides product information

  • FAQ handling
  • Product info
  • Feature explanations
  • Basic troubleshooting

Azure Services

Enterprise-grade infrastructure powering routing intelligence

Azure OpenAI Service

Powering intelligent intent detection and natural language understanding for routing decisions

GPT-4 for intent classificationSemantic searchContext trackingResponse generation

Azure Functions

Serverless execution environment for routing logic and agent workflows

Event-driven executionAuto-scalingMulti-language SDKDurable functions

Azure Cosmos DB

Global database for conversation state, agent context, and routing rules

Multi-region replicationChange feedLow latency99.999% availability

Azure Event Grid

Event backbone for agent handoffs and routing state transitions

Pub/sub messagingEvent filteringDead-letter supportDelivery guarantees

Azure Logic Apps

Visual workflow orchestration for complex routing scenarios

Visual designer200+ connectorsError handlingMonitoring

Azure AI Document Intelligence

Extract and process structured data from supporting documents

Form recognitionCustom modelsBatch processingClassification

Performance Metrics

Industry-leading routing performance

94%

Routing Accuracy

Correct agent routing on first attempt

< 2s

Response Time

Average time to route and respond

85%

Automation Rate

Queries fully resolved without human handoff

4.8/5

Customer Satisfaction

Average rating from end users

60%

Cost Reduction

Vs. single-agent or manual routing

10K+

Scalability

Concurrent conversations supported

Enterprise Integrations

Seamless connection with your existing tools

Slack

Communication

Route queries to Slack channels and users

Microsoft Teams

Communication

Enterprise Teams integration for routing

Discord

Communication

Community support via Discord bots

Zendesk

Support

Ticket creation and agent handoff

ServiceNow

ITSM

IT service management integration

Salesforce

CRM

Customer data and case management

HubSpot

CRM

Marketing and sales pipeline sync

Intercom

Support

Live chat and messaging platform

Try It Now

Experience the Declarative Routing Agent in action. Test different query types and see how intelligently routes to the right specialist.

Launch Interactive Demo

Ready to Implement?

Deploy enterprise-ready declarative routing for your organization. Get a custom demo tailored to your requirements.

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Declarative Routing Agent|Powered by Crafted AI Framework